Hot Tub Repair Portland Oregon
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What Our Customers Say

Oct 27, 2010

I wanted to let you know that one of our Lynx field reps who met your technician Fern on the job site commented on what a wonderful technician Fern is and what a great job he did. Also, your office staff is doing a great job for us and I appreciate how responsive you are! Thank you.

Brenda, Lynx Professional Grilles

Oct 26, 2010

“I wanted to let you know that I was very impressed with your technician Dustin during my service call. He went right to the source of the problem and fixed it on the spot. I would recommend your business to anyone! Thank You.”

Mr Roberts, Aloha, OR

Oct 20, 2010

“The customer service I experienced from your company was exceptional! Jeff and Bobby were both courteous and professional, and obliged our requests to do other things unrelated to the task we had called you for in the first place. I will tell all my friends that if they ever need service, I strongly recommend your company! Thank you.”

Abby & Jim, Wilsonville, OR

Sept 29, 2010

“Stephan thank you for your patience and professionalism in making sure our pool and new liner performed correctly. You went above and beyond to ultimately fix a problem that was not yours. We really appreciate your help!”

Jim & Lynn, Vancouver, WA

September 23, 2010

“…Incidentally I am pursuing my PHD in organizational development, part of which is studying company and team behaviors. It was due to nothing less than “your teams deep commitment to leave the customer with a satisfied experience that this delivery happened under man power and not the use of a crane. The delivery conditions were at least very difficult and yet your team was determined to make it happen. And they did. Thank you to you and your team for making my experience a great one!”

Thank you again, Tom Ayala

September 4, 2010

"Upon your company making a follow up phone call to me on a recent visit, I was pleased with all of the attention and on the spot returned phone calls as well as the “on time” technician work!! I am only one person, but you made me feel welcomed to be your customer and I liked that feeling!”

August 2010

"Your technician Fern is the most knowledgeable stove person I have ever met and I will be referring your company to anyone in need of similar service. Thank you.”

August 10, 2010

"Your technician Fern is the most knowledgeable stove person I have ever met and I will be referring your company to anyone in need of similar service. Thank you.”

Mr. Rasmussen 7/15/10

July 29, 2010

"After a terrible experience with a local spa repair company, I was referred to Hot Water Doctors. They were very courteous over the phone, made an appointment (which was a little further out in the future than I would've liked...but that's because they're good and therefore popular). They ended up calling me a few days later to see if they could come out sooner than my originally scheduled appointment...they'd had a cancellation. The repair guy showed up right on schedule. They gave me a written estimate of required repairs and said I could call anytime to schedule an appointment. I decided to go ahead with the repairs and called them the next day. They put the needed parts on order and within 2 weeks I had a fully operational spa. They came back out after the repairs to check the systems they couldn't check because of the repairs that had to be made extra charge."

Janet – Beaverton, OR

July 17, 2010

"I have owned several spas over approx 14 years, and from the first time I needed service I have used Hot Water Doctors. I have found them to be professional, timely and very reasonable when it comes to the cost of repairs. While I do not look forward to the cost of any repair, I look forward to dealing with these folks because I can count on quality and timely service that gets me back in my hot tub!"

Dan – Oregon City, OR

June 15, 2010

"I wanted to let you know about a recent experience with Dustin one of your Service Technicians. Not only did he arrive on time (a rarity with businesses these days), he was quick to diagnose the problem, explained the problem to me in simple terms, discussed the estimate for repair with me and he had the parts on his truck! Within a hour my spa was back up and running and I was happy with Dustin and my overall experience with your company. My thanks, and I will tell others!"

Mary – Portland, OR

May 2010

"I was so appreciative of Josh's efforts after the service call to repair my spa, that I wanted to provide him with $20 as a thank you for his efforts. Even here he was a true gentleman, as he declined my insistent offer, stating that he "was just doing his job". I hope that you are as proud of Josh as I am thrilled to have been treated with such a caring can do attitude during my time of need- He is a gem and I look forward to continuing to do business with him and Spa Outlet."

Bill Nylan – Vancouver, WA

In 2009

"We just purchased a brand new spa and gazebo from the Spa Outlet and had an amazing experience. They went over every feature on every spa and spent several hours with us answering all of our questions. Their customer service was incredible. I'm excited to tell all my family and friends about the Spa Outlet."

- Dan

"I truly appreciate our conversation regarding filter care for my spa. I use my hot tub three times per week and (thought) I was taking proper care of it. Your knowledge and kindness are much appreciated!"

- Patrice

"The customer service I get when I go to the Spa Outlet in Aloha is second to none. I bought my spa there from Keith, who is very sharp and full of valuable information. They test my water on a routine basis and give me a printed analysis of my spa water. They know me by first name... and treat me like a friend. If you are looking for a spa, or just need supplies, I would suggest this place before any other. Go pay them a visit, you will leave with a smile on your face."

Excerpt taken from an Insider Pages review.

"Jim and I are so pleased with our purchase of a LA Spa from The Spa Outlet. Randy is an outstanding sales person, and just an all around fun guy. We continue to purchase all of our supplies from the Spa Outlet also, just because of the great service we receive. The prices are great, too. Every time we use the hot tub, it’s like a mini vacation. Thanks to everyone at your fabulous store."

- Jim and Selana VanDerAa

"I purchased a used spa from Spa Outlet and it works wonderful. They answered all of my questions and helped me get it up and running to perfection. The staff was so knowledgeable and taught me how to maintain my water chemicals to keep it running in top notch condition. It's like sitting in Heaven. Thank you Spa Outlet and all of the employees that took the time to work with me!"

- Linda

"We spent a lot of time and effort for the remodel of our backyard and I would say that choosing the spa at the Spa Outlet in Clackamas, getting it delivered, and having it all set up went more smoothly than any of the other projects. The staff is professional, knowledgeable, and not the least bit pushy. They simply seem to believe in the products they sell. They were there to help after the sale too. I have made many calls to them about trivial issues (probably to them at least) and whoever answers the phone is always nice and understanding. They know their water chemistry too. Now if I could just get landscape guy to do this good of a job!"

- user review

"Spent long and laborious days looking for a hot tub, and then I happened upon the Spa Outlet! Their customer service and expertise were impeccable. They took the pain out of making this important decision for me and my family. I would highly recommend them to anyone who is considering the purchase of a spa or pool."

- PDX Robert